My Great Grandmothers Country Adult Mat

Not happy with your mat?

We will happily offer an exchange or store credit (excluding sale or promotional items) within 7 days of receipt of your order, and we promise to make the process as easy as possible.

The following conditions apply to returns and exchanges:

• Merchandise must be returned to SUNCHILD YOGI within 7 days of receipt of order.
• All items must be in new & unused condition with original packaging in tact. 
• Mats that have been used in any way will be returned to the customer at their expense.
• All returns and exchanges will not be processed until the product is returned to SUNCHILD YOGI
• Please note that original shipping charges or related expenses e.g. duties and/or import taxes will not be refunded.
• We do not offer refunds or exchanges on SALE items or items included in any flash promotion. This policy is strictly for full price items only.

HOW TO RETURN OR EXCHANGE

To return or exchange an item, please follow these simple steps:

• Request a Return Authorisation Number (RAN) from SUNCHILD YOGI by emailing sunchildyogi@gmail.com within 24 hours of receiving your delivery.  
• Please include the following information in your email: Full name, order number, item(s) purchased and reason for return or exchange. If you are requesting an exchange please list the full details of your new request (e.g. style name, colour and size).
• Once we have confirmed the return details, we will send you an email that will contain your RAN and information on how to return your parcel.
• The customer will be responsible for shipping costs back to SUNCHILD YOGI.
• We don’t take responsibility for items returned without a tracking number.
• The customer will be notified by email once the return has been received and processed.
• Any returns or exchanges that arrive outside of the timescale stated will not be the responsibility of SUNCHILD YOGI. We would like our customers to be happy with their purchase so have allowed a reasonable timeframe for the return or exchange of their order.

FAULTY ITEMS

All items are thoroughly checked for quality before sending to our customers; however, if you strongly believe an item is faulty, please note the following:

• Faulty items will only be accepted if the item is delivered to the customer damaged or there is a subsequent manufacturing fault identified on receipt of purchase.
• Please note that items that are damaged as a result of wear and tear are not considered to be faulty and returned to the customer.
• If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability.
• If an item cannot be repaired or replaced, the customer will receive a full refund.
• To return a faulty item, please follow the steps listed above regarding an RAN request.

Australia

Enjoy FREE SHIPPING on orders over $150 within Australia!

All Australian orders are shipped using Australia Post, Shippit or Sendle.
Once your item has been shipped you will receive an email containing your tracking details.

Shipping time

All orders placed before 12pm on weekdays will be processed and shipped same business day. Orders placed after 12pm on weekdays will be processed and shipped next business day. Orders placed on a weekend day will be processed on the next business day. Once dispatched, you can expect to receive your item within 1-3 days however, please allow additional time for locations outside of metropolitan areas and up to 7 days for Western Australia.

Any delivery date or time specified by us is a best estimate only and Sunchild Yogi will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Orders are subject to availability.

New Zealand

A flat rate shipping fee of $20 AUD applies to all NZ orders.

All orders are shipped using Australia Post, delivery is 2-5 business days depending on your location 
Once your item has been shipped you will receive an email containing your tracking details.

International

We offer world wide shipping via Registered Post International. Rates are calculated at checkout. 

The situation with Covid 19 has severely effected international shipping times so please allow between 20-30 business days to receive your order. Once your item has been dispatched you will receive an email containing your tracking details.
A signature may be required upon delivery. Extra insurance may be added at an additional cost. If you require insurance on your order please email sunchildyogi@gmail.com

Taxes and duties

Orders may be subject to duties and import taxes in the country where delivery is made. Please ensure you are familiar with the import fees in your country as items will not be accepted back due to refusal to pay import fees.

When orders shipped internationally reach your destination country they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. SUNCHILD YOGI is not responsible for any possible duties & taxes which may be applied by customs in the country which delivery is made. Responsibility for any customs duties, taxes or other fees which may be imposed will rest on the customer.

Please contact your local customs office for more information regarding taxes and duties payable in your region.

For any questions, feedback or concerns please contact us at sunchildyogi@gmail.com