SUNCHILD YOGI believes in providing high quality products and we are confident that you will love what you have purchased from us. However, we understand that occasionally you may not be 100% happy with what you have selected online; therefore SUNCHILD YOGI is pleased to offer the following return policy.
RETURNS
The following conditions apply to returns and exchanges:
- Merchandise must be returned to SUNCHILD YOGI within 7 days of receipt of order.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Any items that have been used, washed or altered will be returned to the customer at their expense.
- All returns and exchanges will not be processed until the product is returned to SUNCHILD YOGI.
- Please note that original shipping charges or related expenses e.g. duties and/or import taxes will not be refunded.
- We do not offer refunds or exchanges on SALE items or items included in any flash promotion. This policy is strictly for full price items only.
Return Address:
SUNCHILD YOGI
2/1 Ramsay Street
Collaroy NSW 2088
Australia
Ph: +61412095623
HOW TO RETURN OR EXCHANGE
To return or exchange an order, please follow these simple steps:
- Request a Return Authorisation Number (RAN) from SUNCHILD YOGI by emailing sunchildyogi@gmail.com immediately after receiving your delivery.
- Please include the following information in your email: Full name, order number, item(s) purchased and reason for return or exchange. If you are requesting an exchange please list the full details of your new request (e.g. style name, colour and size).
- Once we have confirmed the return details, we will send you an email that will contain your RAN and information on how to return your parcel.
- The customer will be responsible for shipping costs back to SUNCHILD YOGI.
- We don’t take responsibility for items returned without a tracking number.
- Please return your parcel to the address listed above.
- The customer will be notified by email once the return has been received and processed.
- Any returns or exchanges that arrive outside of the timescale stated will not be the responsibility of SUNCHILD YOGI. We would like our customers to be happy with their purchase so have allowed a reasonable timeframe for the return or exchange of their order.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
FAULTY ITEMS
All items are thoroughly checked for quality before sending to our customers; however, if you strongly believe an item is faulty, please note the following:
- Faulty items will only be accepted if the garment is delivered to the customer damaged or there is a subsequent manufacturing fault identified on receipt of purchase.
- Please note that items that are damaged as a result of wear and tear are not considered to be faulty and returned to the customer.
- Where possible, we will offer to repair faulty items but only where such items are deemed faulty or repairable. Repairs, however, do not come with a guarantee.
- If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability.
- If an item cannot be repaired or replaced, the customer will receive a full refund.
- To return a faulty item, please follow the steps listed above regarding an RAN request.
