Not happy with your mat?
We will happily offer an exchange or store credit (excluding sale or promotional items) within 7 days of receipt of your order, and we promise to make the process as easy as possible.
The following conditions apply to returns and exchanges:
- Merchandise must be returned to SUNCHILD YOGI within 7 days of receipt of order.
- All items must be in new & unused condition with original packaging in tact.
- Mats that have been used in any way will be returned to the customer at their expense.
- All returns and exchanges will not be processed until the product is returned to SUNCHILD YOGI
- Please note that original shipping charges or related expenses e.g. duties and/or import taxes will not be refunded.
- We do not offer refunds or exchanges on SALE items or items included in any flash promotion. This policy is strictly for full price items only.
HOW TO RETURN OR EXCHANGE
To return or exchange an item, please follow these simple steps:
- Request a Return Authorisation Number (RAN) from SUNCHILD YOGI by emailing firstname.lastname@example.org within 24 hours of receiving your delivery.
- Please include the following information in your email: Full name, order number, item(s) purchased and reason for return or exchange. If you are requesting an exchange please list the full details of your new request (e.g. style name, colour and size).
- Once we have confirmed the return details, we will send you an email that will contain your RAN and information on how to return your parcel.
- The customer will be responsible for shipping costs back to SUNCHILD YOGI.
- We don’t take responsibility for items returned without a tracking number.
- The customer will be notified by email once the return has been received and processed.
- Any returns or exchanges that arrive outside of the timescale stated will not be the responsibility of SUNCHILD YOGI. We would like our customers to be happy with their purchase so have allowed a reasonable timeframe for the return or exchange of their order.
All items are thoroughly checked for quality before sending to our customers; however, if you strongly believe an item is faulty, please note the following:
- Faulty items will only be accepted if the item is delivered to the customer damaged or there is a subsequent manufacturing fault identified on receipt of purchase.
- Please note that items that are damaged as a result of wear and tear are not considered to be faulty and returned to the customer.
- If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability.
- If an item cannot be repaired or replaced, the customer will receive a full refund.
- To return a faulty item, please follow the steps listed above regarding an RAN request.